FAQs and other candle Tips!
Like all Candle lovers, The Little Flame Co wants you to get the best value out of your candle and below are some FAQ's and burning tips to help you along the way.
How long do I burn my candles for?
Up to 4-5 hours at a time, otherwise the ceramic/glass/plastic can overheat and by doing so heats the wax quicker in the jar and it will not last as long as the suggested time frame. Your wick will also begin to mushroom and burn hotter and heat the candle more than recommended. Be aware that overheating ceramic and glass can cause them to become brittle and possible cracking can occur.
Why do I need to trim my wick before lighting?
Trimming your wick will allow the candle to burn at the recommended and safe temperature. If it is not trimmed after some time it will mushroom (the curling and black mounds at the top of our wick) resulting in it burning hotter, debris will dirty the wax, it will begin to release soot and you will burn it quicker than the suggested time frame.
Why do I have black soot coming from my wick?
Please see previous point regarding wick trimming and burn time.
Why does my jar have black soot around the sides and how can I get rid of it?
You have most likely done one if not all of the following;
* Burnt longer than the recommended time frame of up to 4hrs at a time
* Not trimmed your wick prior to burning and leaving it to continue burning for a period of time
* Had debri/dirt/dust in your wax
Why should I burn my new candle for 4-5 hours on the first burn?
4 hours is recommended, candles create a memory so if you are burning it in short periods of time it will begin to tunnel and not reach the outsides of the jar, leaving residue around the sides and wasted wax and fragrance. If you burn initially for up to 4 hours or until the wax pools to the sides of the jar (the top layer is completely liquid or as close as possible) the candle memory will continue to burn like so, throughout the remainder of your jar.
I haven't burnt my candle like above, and its tunnelling, how do I save it?
Burn for as long as possible to create a wax pool, the ceramic or glass will heat the jar melting the wax, remove the warmed wax from the sides (remove completely or pile wax into liquid pool) and continue to monitor as it burns. Sometimes the wax will overwhelm the wick and you can pour the melted wax from the jar to allow the wick to heat more and melt the wax (removal of wax in sink is not recommended) you can also leave it slightly longer than the recommended 1/4 inch in this instance to heat the residue wax. As it burns the container will heat and burn the wax down.
If you have further issues, please contact email@example.com
How do I remove the black soot and remainder wax from my jar once I can no longer burn it?
Warm soapy water will remove it all. Ceramic and Glass jars are best handwashed, they are not dishwasher safe.
If you require refills, please deliver as is, we will clean them for you!
I have black soot on my walls from where my candle was burning next to it - why? how to I remove it?
Firstly, burn candles away from walls and anything flammable. The soot is extremely hard to remove and at this point, apart from painting or replacement, we are unsure of a method to remove it completely.
Only burn for 4 hours at a time, and trim your wicks. If you have done this and its still sooting, we suggest you burn elsewhere, droughts can effect the quality of your candle also.
I received my online order and its broken - what can I do?
Please contact us immediately upon the arrival of your order if it is either damaged or broken. Depending on the courier or handling company, there is a short time frame to claim, if you could please provide all the delivery details as well as photos (as many as possible) for us to begin a claim process.
The claim process can take time, however we will keep you informed of the process throughout each step and upon confirmation from the Claim Department will replace your order.
If you have placed an order and it has yet to be delivered, please contact the courier provider with the delivery information that has been sent to your chosen email address.
Unfortunately upon dispatch we are limited as to how much we can help however will do our best in helping along the claim process. It is important to always email firstname.lastname@example.org for all enquiries or issues and not via social channels as we do not always have access to those.