Returns, Refunds and Shipping
Postage days are Tuesday, Wednesday and Thursday - upgrades are available please contact us prior to ordering.
If unsatisfied we will happily exchange or refund within 14 days of your purchase. Goods MUST be in un-used resealable condition with packaging and order information attached.
FREE DELIVERY FRIDAY - to Goulburn only. Order cut off is Thursday night at 7pm to be included in the Friday delivery. Pick up is most welcome at any time, please contact us to discuss.
Please note that the shipping costs for return, resend and replacements are at your cost and are $10 flat rate within Australia.
There is NO free shipping / delivery or drop offs to anywhere outside of Goulburn and close surrounds. We will not be delivering online orders to our stockists for pick up in Canberra.
If you have a damaged item please contact firstname.lastname@example.org upon receiving it with photos. Postage insurance is available at the time of checkout, which covers replacement of your item if damage does occur - your items will be packaged safely in boxes and bubble wrap to the best of our ability and ensuring a safe arrival to you however we take no responsibility for the item once it leaves our studio and is handled by the postage/courier system. Insurance option MUST be selected at checkout to receive a free replacement IF your original product is damaged.
Cancellations of orders must be made prior to dispatch, please contact us as soon as possible.
All purchases on sale items are final and no replacements, refunds or refills will be issued due to the nature of the sales and being clearance stock.
We use Pre-Paid Parcel Post with Australia Post, if you require express post or another shipping upgrade, it will be at your cost and please contact email@example.com prior to purchase for availability.
If you require any further information or have any questions or comments, please contact firstname.lastname@example.org to discuss further.