Returns, Refunds and Shipping
We are now using Shippit to send all orders via courier service Australia Wide - we book parcels in Tuesday through to Fridays. If you have an urgent order please contact prior. Delivery is 1-2 business day after pickup from our Studio.
If unsatisfied we will happily exchange or refund within 14 days of your purchase. Goods MUST be in un-used resealable condition with packaging and order information attached.
FREE DELIVERY FRIDAY - to Goulburn only. Order cut off is Thursday night at 7pm to be included in the Friday delivery. Pick up is most welcome at any time, please contact us to discuss.
Please note that the shipping costs for return, resend and replacements are at the customers cost.
There is NO free shipping / delivery or drop offs to anywhere outside of Goulburn and close surrounds. We will not be delivering online orders to our stockists for pick up in Canberra.
If your item is received damaged please;
- Contact firstname.lastname@example.org within 24 hrs of receiving your parcel. If after 24hrs we cannot guarantee insurance nor replacement
- Provide proof of damage in the way of photos and keep the items until the claim has been completed
Upon notification we will submit a damage form to Shippit which will be processed as quickly as possible.
Cancellations of orders must be made prior to dispatch, please contact us as soon as possible.
All purchases on sale items are final and no replacements, refunds or refills will be issued due to the nature of the sales and being clearance stock.
If you have a parcel locker please select at checkout - unfortunately Shippit will not deliver to parcel lockers. Insurance is not available with this option unless otherwise discussed and prior to purchase.