Shipping, Delivery and Returns
PICK UP FROM STUDIO
Contactless pick up available from The Studio (select at checkout).
Ready within 2-4 business days, you'll be notified via email for pick up from the verandah, name on the bag.
Please note you are welcome to pick up as you please however if we don't hear from you, we will leave out until picked up.
$10 Flat rate fee Australia Wide with Shippit (courier based service - please enquire if you are unsure whether Shippit will deliver to your address)
Australia Post Parcel Service - $12.50 per order up to 5kg max.
COVID-19 UPDATE - ALL OUTGOING PARCELS will have an automated authority to leave as per the courier and postage company policies to provide contactless delivery.
We take no liability for loss or missing parcels, regarding this matter the couriers in which confirm delivery need to be notified for the matter to be taken further.
If your item is received damaged please;
- Contact email@example.com (NO SOCIALS PLEASE) within 24 hrs of receiving your parcel. Any later than this we can not guarantee process of claim no refund or replacement.
- Provide photographs and all relevant delivery information. Please also keep your damaged goods until notified via courier of pick up or removal.
Upon notification we will submit a damage form to Shippit which will be processed as quickly as possible and you will receive confirmation of replacement or refund.
Shippit will not deliver to parcel lockers, please contact firstname.lastname@example.org prior to placing an order otherwise provide a physical address.
REFUND AND ORDER CANCELLATION
If unsatisfied we will happily exchange or refund within 14 days of your purchase. Goods MUST be in un-used resealable condition with packaging and order information attached. No refunds will be issued until product has been received at the Studio.
Please note that the shipping costs for return, resend and replacements are at the customers cost.
There is NO free shipping / delivery or drop offs to anywhere outside of Goulburn or close surrounds. We will not be delivering online orders to our stockists for pick up in Canberra, for stockist information please refer to our Stockist page.
Cancellations of orders must be made prior to dispatch, please contact us as soon as possible if you require to do so.
All purchases on sale items are final and no replacements, refunds or refills will be issued due to the nature of the sales and being clearance stock.