Postage, Damages and Breakages


In 2018, The Little Flame Co postage days will be as follows;

Weekly - Tuesday, Wednesdays and Thursdays 

If you require urgent postage or upgrade to Express post, please contact Cheyenne via email cheyenne@thelittleflameco.com

Damages and Breakages;

Whilst all due care and diligence is taken whilst packing and sending your orders, at times unfortunately, candles do break. 

I am always happy to discuss and reach a resolution with photo evidence of damaged candles however there is a new option available to you when checking out being insurance. 

Sometimes outside of our control and yours, candles break or become damaged. To avoid disappointment The Little Flame Co are now offering insurance with your postage if in the case of damage occurring.

If it has been damage has occurred and you haven't selected the insurance option, replacements are at your cost when reordering.

Please, if you have any questions or comments or would like to discuss a damaged item please contact cheyenne@thelittleflameco.com